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MY BILL

Preauthorized Payment

1.What is Preauthorized Payment?
2.How do I subscribe?
3.Is there a fee?
4.When does it take effect?
5.Bills sent by mail
6.Payment amount
7.Choice of payment date
8.Credit card security measures
9.Changing credit card
10.Switching Preauthorized Payment subscription from direct debit to credit card (or vice versa)
11.Inadvertent payment through ATM
12.Change of financial institution
13.Not sufficient funds
14.Cancelling my subscription
15.Moving
16.Payment date falls on a weekend

1. What is Preauthorized Payment?

Preauthorized Payment is a simple, convenient, no-fee method of paying your monthly NorthernTel bill; your bill is always paid on time and the required amount is automatically debited from the bank account of your choice, or charged to your credit card.

The automatic payment is made 21 days after the billing date shown on your bill. Your monthly charges are detailed on your bill, which you continue to receive by mail. Your bill will also confirm that you are subscribed to Preauthorized Payment.

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2. How do I subscribe to Preauthorized Payment online?

In the “Preauthorized Payment” section, click on the “Subscribe” button for the payment method of your choice, namely direct debit or credit card. The system will ask you to identify yourself as a NorthernTel customer. Consult Support on Authentication for more details on this topic.

Then, go to the next online screen and fill out the subscription form.

You can also subscribe by phone by calling one of our Customer Service advisors at 1-800-360-8555.

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3. Is there a fee for subscribing to Preauthorized Payment?

No, this service is free.

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4. If I subscribe to Preauthorized Payment, does the new payment method take effect immediately?

The initial subscription to Preauthorized Payment, whether you choose the direct debit or credit card method, will only take effect with the next bill.

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5. Will I still receive my phone bills by mail when I am subscribed to Preauthorized Payment?

Yes, you will continue to receive your NorthernTel bill by mail each month. Your bill will also contain the mention "Preauthorized Payment" to show that you are subscribed to a Preauthorized Payment method.

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6. Will the amount of the payment be the same each month?

No, the amount paid will be the total shown on your monthly NorthernTel bill.

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7. With Preauthorized Payment, can I choose the payment date for my bill?

This option is not available, as our billing system is programmed to automatically deduct the amount owed from your bank account, or to charge it to your credit card, 21 days after your billing date.

Your "Bill Date" can be found in the upper right-hand corner of your bill. The payment date is also displayed on your bill in the following format “Preauthorized payment, year month day - amount”.

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8. What measures have been taken to ensure the security of credit card information?

NorthernTel has instituted some highly advanced measures to protect the confidentiality and online security of the credit card information used for the Preauthorized Payment by Credit Card method. These measures are based on Visa’s Account Information Security program, and on MasterCard security recommendations.

Among these measures:

  • the online form uses 128 bit SSL encryption between the customer browser and the web server;
  • the credit card number is stored in a database that uses a secure encryption device;
  • only the expiration date, and the first two and last four digits of the card number are displayed on screen or printed;
  • if a subscription to Preauthorized Payment by Credit Card is cancelled, or an account is closed, the credit card information is destroyed immediately;
  • an algorithm with a 100-bit symmetric key is used
  • the servers that process the credit information are protected by a firewall, anti-spyware, and by an antivirus that is updated periodically;
  • employees are bound by a comprehensive code of ethics that stipulates the confidentiality of NorthernTel customer information;
  • numerous other network access and equipment protection measures are also in place to ensure the security of credit data.

9. Can I change credit card once I am subscribed?

Yes, you can change the credit card information you used to subscribe to Preauthorized Payment at any time. Whether you need to change the expiration date or the type of card, all you have to do is fill out the online modification form or call our Customer Service and have an advisor make the change to your customer account.

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10. I am already subscribed to Preauthorized Payment by Direct Debit. Can I switch to Preauthorized Payment by Credit Card?

Yes, you can ask to have your subscription changed. To do so, simply go to the "Preauthorized Payment" section of the web site and choose "Switch to..." the desired payment method.

From Credit Card to Direct Debit
If you are subscribed to Preauthorized Payment by Credit Card and you wish to switch to Preauthorized Payment by Direct Debit, you may have to pay the current bill (the one issued during the transition between the two payment methods) by another method.

Indeed, if your request to switch payment methods is received between the billing date shown on your bill and the 21th day following that date, cancellation of your subscription to Preauthorized Payment by Credit Card will apply immediately while the new payment method will only take effect with the next bill that is issued. Thus, payment of the current month will not be made either by credit card or by direct debit. You will therefore have to pay this bill by another method. The bill that follows this transition period will be processed according to the new payment method (direct debit).

From Direct Debit to Credit Card
If you are subscribed to Preauthorized Payment by Direct Debit and you wish to switch to Preauthorized Payment by Credit Card, there will be no break between the two payment methods. The current month's payment will be made by credit card and the next NorthernTel bill that is issued will be processed via the new Preauthorized Payment by Credit Card method.

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11. I am subscribed to Preauthorized Payment and I inadvertently made my payment through the ATM. What will happen to the payment?

If your ATM payment was made too close to the Preauthorized Payment date, the Preauthorized Payment will be drawn on your bank account or your credit card as usual. You may then choose to wait until the following month, as your bill will be credited for the amount.

You can also call Customer Service and request a refund of the overpayment.

If the ATM payment was made several days before the Preauthorized Payment date, the Preauthorized Payment will not be debited from your bank account, as the ATM payment will have been received first. To make sure, you can contact Customer Service.

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12. I have to change financial institution. When and how should I inform you of the change?

As soon as you know your new bank account number and the branch (transit) and institution number, you can inform us of your account change. Go to the “Preauthorized Payment” section and click on “Modify my subscription”. The system will ask you to identify yourself as a NorthernTel customer. You can then fill out the modification form on the next screen.

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13. What will happen if I do not have sufficient funds in my bank account to cover my Preauthorized Payment?

Your next bill will include a charge for a not-sufficient-funds cheque. If funds are not sufficient for two months in a row, your subscription to Preauthorized Payment will automatically be cancelled. When you receive your next bill, you should see the words “Amount Due” indicating that, from now on, you must use another method to pay your NorthernTel account balance.

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14. How can I cancel my subscription to Preauthorized Payment?

You can cancel your subscription by calling Customer Service. Please note that the Preauthorized Payment for the current month will be made as usual. When you receive your next bill, you should see the words “Amount Due” indicating that, from now on, you must use another method to pay your NorthernTel account balance.

You can also cancel your subscription by going to the "Preauthorized Payment" section of the web site and clicking on "Unsubscribe" from the Preauthorized Payment method to which you are subscribed (Direct Debit or Credit Card). The system will ask you to identify yourself as a NorthernTel customer. On the next screen, you will be able to fill out the subscription cancellation form.

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15. I am moving. What will happen to my subscription to Preauthorized Payment?

If you are moving within NorthernTel territory, your subscription to Preauthorized Payment will continue as usual. If you change financial institution, however, it is important that you inform us by filling out the modification form in the “Preauthorized Payment” section of this site, or by contacting Customer Service.

If you move to a territory served by another telephone company, your subscription to Preauthorized Payment will be cancelled when you inform us of your disconnection. You will then have to use another payment method (cheque, automatic teller [ATM], teller at financial institution) to pay your last bill.

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16. The Preauthorized Payment date on my bill falls on a Saturday. Will the payment really be made on that day?

No, the payment will be made the next business day.

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