Pay my bill – Account balance
1.How to pay my bill by credit card
Just click on the "see my account balance or pay my bill" link in the "Pay My Bill/Balance" section. The system will ask you to authenticate your identity as a NorthernTel customer. Consult Support on Authentication for more details on this topic
After the authentication step, a screen will appear showing your current account balance and offering you the option to pay by credit card. You may then enter the amount you wish to pay, the type of credit card (Visa or MasterCard) you wish to use, your card number, and expiry date.
A second data confirmation
screen will appear before you finally send the transaction to the bank.
Next, a third confirmation screen for the transaction, containing a bank
transaction number, will be displayed. Take note of this number or print
out the confirmation page for your records.
The time it takes for NorthernTel to receive your payment varies depending on the payment method you choose.
Your credit card number is encrypted and transmitted to the bank, not stored in our systems. The information we receive from the bank is either a confirmation or refusal of the transaction.
When you access the "Pay My Bill/Balance" section, you enter a "secure" section. Your browser should display a small locked padlock and a warning message may appear on your screen informing you that you are in a secure environment (depending on the browser). If you do not see a locked padlock, you should not perform any online transactions.
NorthernTel uses 128-bit encryption for all transactions sent to its server. This encryption method is the most secure.
There are a number of reasons why a credit card transaction may be refused. The bank that issued your card validates all the information you enter in the credit card fields. If any of this information does not match their records, or if you have exceeded your credit limit, the transaction will be immediately refused. It is therefore important that you ensure your card is always valid and that the information you provide is accurate. If your transaction is refused, we suggest that you contact the financial institution that issued your credit card.
In rare occasions, the banking systems that process your card information may be unavailable when you make your transaction. If this occurs, try again a little later.
There is a due date on your bill indicating by when your payment must be received at NorthernTel. You have, in fact, 30 days from the "billing date" to pay your bill. You will find the billing date in the upper right-hand corner of your bill.
Just contact one of our Customer Service agents so your cheque can be returned to you. An account-processing fee applies. You can also have it cancelled at your bank. The bank may charge you a cheque cancellation fee.
Yes, you can. Simply contact one of our Customer Service agents. For the agent to be able to credit your card, it is very important that you have the credit card transaction confirmation number that you were given on screen and by e-mail when you made your payment through this site. This number will allow the agent to apply a credit to the transaction you made.
The number your financial institution needs is the 15-digit scan line number in the upper right-hand corner of the detachable portion of your bill, under the billing date.
If you have been a new NorthernTel customer for less than a month, your first bill has not been processed by our systems yet. Your account balance is therefore not available and cannot be displayed on this site. Please check your balance again in a few days.
Possibly, our systems were not available when you checked your balance, either due to maintenance during a low usage time or because a technical problem prevented us from displaying information online. Normally, these downtime periods are temporary and very short.
This means that you have a negative, or credit, balance.
The late payment charge is 3.25% per month (46.8% per year) for any unpaid balance.13. I would like to pay my bill by mail. To what address should I send my cheque?
You should mail your cheque to:
Below are the financial institutions that accept payment of your NorthernTel bill by telephone. When you subscribe to their service, these institutions may ask you to provide the scan line number for your bill. This 15-digit number is located on the detachable portion of your bill in the upper right-hand corner under the billing date.
Laurentian Bank (www.lbcdirect.laurentianbank.ca - 1-800-252-1846)
Bank of Montreal (www.bmo.com - 1-800-555-3000)
Royal Bank (www.royalbank.com - 1-800-769-2511)
Scotia Bank (www.scotiabank.com - 1-800-575-1212)
Toronto-Dominion Bank (www.tdbank.ca - 1-800-983-2265
National Bank (www.bnc.ca - 1 800 235-5566
Caisse populaire Desjardins (www.desjardins.com - 1-800-224-7737)
CIBC (www.cibc.com - 1-800-465-2422)
NorthernTel processes the payment the day it is withdrawn (except on weekends). Your account balance is updated on our Web site the next day.
If you made a payment by telephone or Internet through your financial institution, you have to ask them to track your payment.
If you made your payment
by cheque or by credit
card through this site, you should speak to one of our Customer Service
agents. We will ask you to provide proof of payment before we begin our
You must contact a Customer Service agent who will transfer the payment to the right account.18. The payment of my balance is late. Whom should I contact to make payment arrangements?
You may contact the Collection Department at 1-800-360-8555 and choose from the voice menu the option "for any billing questions" followed by the option "about a due account".