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MY BILL

Confirm a payment

1.How to confirm a payment
2.Balance not up to date
3.Service interruption notice


1. How can I confirm a payment online?

Just click on the "I wish to confirm a payment to NorthernTel " link in the "Confirm a Payment" section. The system will ask you to authenticate your identity as a NorthernTel customer. Consult Support on Authentication for more details on this topic.

The next screen will show your account balance, and you will be able to enter the amount of the payment you made as well as the method of payment you used in the appropriate fields.

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2. If I confirm a payment through this site, will my balance due be adjusted in my account?

When you confirm a payment online, our systems record this information and automatically send a notice to one of our Customer Service agents, who can then update your account.

However, only after your payment (by automatic teller, cheque, or other method) has been received and recorded in our accounting systems will your account balance be adjusted on the Web site. So, from the time you confirm a payment to when this payment is received at NorthernTel, your account balance will remain unchanged on the Web site.

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3. My bill payment is late and I have received a service interruption notice. If I confirm a payment online, will the interruption notice be cancelled?

When you confirm a payment online, our systems record this information and automatically send a notice to one of our Customer Service agents, who can then update your account pending receipt of your payment.

However, if a payment is not received within the next few days, the interruption notice will remain in effect

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